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Businiess name:
Yellow Cab Co Inc
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Review by:
citysearch c.
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Review content:
I use your company on a regular basis, especially when I need a ride back home from the Canton Safeway. Every time I go shopping, I call about 20 mn before I check out, I still end up waiting over half an hour. Today took the cake, it was just over an HOUR . I have to tell you that it's absurd. I don't live far either. I am very disapointed with the lady who was taking the calls. The tone of her voice said it all, ""I DON'T CARE"". I found her to be impolite. I've been very patient with waiting extremely long times on a cab from your company, but today, I've had it!!! I will never use you again and I will make sure to make it my personal mission to tell everyone I know to do the same. Yes,aIboycott!!! I've been a very good customer, leaving generous tips and always polite, but after this fiasco, you don't deserve my business. I'm in the customer service field and if I talked to my customers like the way I was spoken to, I'd be fired. By the way, I broke down in tears standing in the store because of this constant problem and lack of sympathy and understanding from the person on the other end of the line, a manager aproached me and asked me what was wrong. I told him and he said ""Oh yeah, they take their sweet time getting here, it's a problem we are trying to address for our customers!"", so that should tell you something! I don't believe for one second you guys are so busy that you can't pick up a single customer with groceries and drop them off within a 5 mile radius.. There is no excuse for that. I could understand if this happend once in a while, but EVERTY TIME I CALL FROM THE CANTON SAFEWAY IT 'S THE SAME THING, AND TODAY I AM TAKING IT PERSONALLY. You just lost a good customer and hopefully several more because of my doing. Sincerely, Upset Patron.
Pros: the only nice thing was the driver who finally picked me up, didn't charge me for the ride.
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