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Businiess name:
The Loft, a studio for hair and body
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Review by:
citysearch c.
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Review content:
I showed up on time for my appointment and was told there would be a 10 minute wait. It turned into a 40 minute wait and the salon was not busy and I was not offered anything to drink, nor did anyone ever check up on me to update me on how long it would be despite the fact that I was literally 3 feet in front of the front desk girl the entire 40 minutes. My stylist, Amber, hardly said anything to me. At the end she told the front desk girl to charge me $65 and then walked away. I asked if that was the price taking into consideration my 40 minute wait, and the girl simply replied ""that's just the price she told me."" I paid the $65 and only the $65 but I'm sure Amber knew she wasn't getting a tip and over charged me to begin with! HORRIBLE CUSTOMER SERVICE ALL AROUND. This salon is an embarassment to the industry and to Las Vegas hospitality. And NO, I'm not happy with the results of my simple trim!
Cons: no customer service, over charged, long unnecessary wait, rude, not quality cut
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