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Businiess name:
Renee Kelly's Harvest
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Review by:
citysearch c.
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Review content:
Absolutely the worst customer service in history! I grew up in the Shawnee Mission area and I shared with my daughter the history of the Caenen Castle. I told her that someday we could have a birthday party there for her...she's been planning it now for 6 months. Several days after leaving a detailed voicemail regarding the date, time and the age and number of people attending, the owner, Nancy, called and left a voicemail that the venue was available after 6pm that evening for our small group of 8-10 girls; she even went as far as saying that she confirmed with the chef. I called back to confirm our reservation and she couldn't remember leaving me the message. She said that the they would not do an event for less than 20 people and would not do a party for anyone under the age of 18. When I reminded her about the confirmation that she had left on my voicemail, she rudely said that to be frank they just wouldn't host our dinner. I doubt they will be in business much longer, which is a shame because it's a beautiful and historical building. I hope the next owners are more successful and mindful of customer service.
Cons: Terrible Customer Service
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