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Businiess name:
Faux Glow
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Review by:
citysearch c.
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Review content:
How I wish I could have the same raving reviews as everyone below me! I went far out of my way to visit Faux Glow after endlessly searching where to have my first non-automated spray tan. I knew I wanted some sort of contouring/sculpting done with my tan so it came down to two options, and despite higher prices, I went with Faux Glow because of all of the reviews. Being a research nut, I thoroughly read into what to expect in a contouring spray tan vs. a regular spray tan - and every source I read stated that two different colors would be used, extra time would be spent on the areas you would like to emphasize or distract from, etc. When my spray tan was finished at Faux Glow, I realized no extra time had been spent on my abs though I paid extra for the ""Sculpted Abs"" tan - literally no extra attention to my midsection whatsoever. I pointed this out but was told that no, I was mistaken, the contouring was already done. As I dried, I became increasingly more uncomfortable that I was paying extra for a service I knew very well I did not receive, regardless of what I was being told. Since I wouldn't be able to prove it until the tan set in and I was already on the vacation I got the tan for, I was frustrated, but I brought it up again at payment time, firmly stating that what happened in the room was completely contrary to what any and all sources on tans with additional contouring state should happen (if anything, just SOME attention paid to the abs to at least PRETEND I'm paying extra for something!). Normally, someone well versed in customer service would try to immediately address that concern, especially considering I explicitly stated ""This was not what I was expecting,"" but all I got back was ""Oh."" Lo and behold, twelve hours later I took my shower and the tan featured absolutely no ""shading"" of any sort around my abs. It was a great tan (though no different from a booth) but the customer service was non-existent and I wasted money on a fake ""extra."" Shame!
Pros: Product is organic, color was great
Cons: Price-to-benefit ratio, customer service, not getting what I paid for
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