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Businiess name:
Tucci's Cucina Italiana
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Review by:
citysearch c.
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Review content:
We got to Tucci's on a Friday night for dinner and waited the expected 15 minutes to be sat; but that was all that was normal. We then had a server named Pero, from Croatia, that performed so poorly that I did not know what to do. I've never had a server take so long to greet my table (about 10 minutes), get a water (about 10 minutes after placing our drink/food order), get a bar drink (another 5 minutes on top of the water time). The food then came out before my friend's salad (though Pero had assured him that he would be right out with the salad on multiple occasions) We all ordered calazones, and that too was too much for this restaraunt crew to handle. The server dropping the food looked confused each time he grabbed a plate; then he read some random list of ingredients (though none of them were in that calazone) and then just placed it seemingly randomly around the table (we later disected them to figure out whos was whos... kinda destroys the presentation of a calazone when you have to tear it open because your restaraunt staff does not care who gets what. The end was best though; after waiting for Pero for another 15-20 minutes to bring out checks, one of my friends finally made a host get a manager. All of us at the table were either current or past servers/bartenders, so I felt kinda bad that my friend did this; until I heard what the manager had to say! When my friend said it was the worst service he had ever had, but that he would still come back to try again, the manger shrugged, informing us 'it's up to you if you come back'. Another service staff member who was obviously hurt that we complained about his buddy came by our table to make wise remarks as we left and hold a thumbs up (not sure for what...) I've been to Tucci's multiple times, but I will never go back.
Pros: ...
Cons: Service, Management
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