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Businiess name:
Grove Market
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Review by:
citysearch c.
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Review content:
We have enjoyed Groves market for many years, but the last few times we have been disappointed. We ordered 9 sandwiches and when we got the order home it was wrong. We asked for no condiments as the sandwiches sometimes get soggy on the bottoms, but they put on the mayo and mustard anyway, plus we had a friend who is allergic to mustard and was unable to eat. When I called and confronted the owner Jim with this problem he said he would give us our money back, but when I came into the store he ignored me repeatedly and helped others before me and, then proceeded to yell at me and ask me if I thought he was crazy, when I reminded him he said he would refund our money. He shook his finger in my face and was extremely rude and unprofessional. Of the $71.19 we spent on a wrong order, he thrust a $20 bill at me without looking at me. I guess this is the way he treats customers who have a problem with their orders being wrong.
Cons: Will not take responsibility for mistakes THEY make.
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