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Businiess name:
CLOSED - Crash Champions Collision Repair Falconis
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Review by:
citysearch c.
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Review content:
I was referred here by American Family Insurance and I really wish I chose another shop. The lack of communication between the agents, the shop and the front desk is awful. I was told that my car was finished, and I called back to double check on the car as to avoid a long trip before my workday and it all got worse from there. I never recieved a call back but I was assured 3 times that my car was done by my insurance company, and I was told that I had to return my rental car. I rushed over there to return my car only to have the agent tell me that my car was still in the paint shop. He admitted that he proclaimed the car finished and notified American Family that it was ready for pick up. However he noticed a flaw in the paint and had it go back into the shop without notifying anyone. All I wanted was a call back to avoid driving all the way accross town before I had to go to work for nothing. It is now the next day and I called again to check on my car and he was unable to talk to me because he was with four agents from Farmers, and I was promised he'd call me back. I'm not holding my breath because it's been 45 miniutes so far and no call back. I don't care how good a job they may have done on my car, their service is the worst I have ever encountered.
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