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Businiess name:  Albert Lee Appliance
Review by:  citysearch c.
Review content: 
On 2-16-12, I purchased 3 appliances from Albert Lee Appliance, a stainless steel stove, a refrigerator, a dishwasher, and a hood all for which I paid $4,000.00.? ? On 3-15-12, the items delivered were a dishwasher installed, by Albert Lee Appliance, an installation for which I paid.? A White Samsung stove, and a refrigerator that had a scratch on the door, and a broken drawer.? The wrong color stove and the broken refrigerator were refused. I was told it would be weeks before I would receive the correct stove and a refrigerator that was whole.? This was unacceptable to me, so I called and expressed my displeasure with the circumstance, and to their credit we worked out an acceptable solution. I had all three appliances that same day; however, in the installation process my newly finished floor was scratched, and the refrigerator wheels were not locked causing it to lurch forward every time it was opened. ? One week later, on a Saturday, my new dishwasher leaked onto my new kitchen floor. ? I was told by customer service that nothing could be done until Monday and that someone would call me on Monday to make an appointment for the dishwasher repair.?Fortunately for me, in an unrelated issue, a repair person called me on Monday and I asked them to look at the dishwasher too, they agreed.?? What they found was that the installation by Albert Lee was done incorrectly. ALBERT LEE didn?t actually call me until WEDNESDAY (instead of Monday) to schedule the dishwasher repair even though I called on Saturday. This is poor customer service for an 8 day old dishwasher in my opinion. When I advised customer service that I was able to get someone to look at it sooner, I was told, ?You are lucky! They are doing you a big favor!? I found this quite an inappropriate response from customer service. ? As I see it, they were doing Albert Lee Appliance the ?big favor?. I think to use the term ?big favor? and ?lucky? in the context of my having to get my 8-day-old, leaky dishwasher repaired - inappropriate. I have purchased an extended warranty from Albert Lee; it is my hope that if I need to avail myself of the warranty I will experience better customer service. ?

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