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Businiess name:
Serratto
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Review by:
citysearch c.
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Review content:
Normally I would rate this restaurant as high as five stars, however my experience this evening was not the best. I am not what you would call a regular, however I do eat there once or twice a month. Every time I have gone I start with the french onion soup, which is usually absolutely amazing. However this evening it was unusually thick and had a very potent taste of recently added wine. The soup as a whole was lukewarm, so I sent it back to the kitchen.
Rather then asking me whether or not I was pleased with the dish the waitress simply grabbed it off the table and left before I had a chance to say anything. Throughout the night this same waitress only stopped by the table once, leaving the other members of the wait staff to tend to the party I was in.
At the end of the night when the bill was brought to me the waitress still tried to charge me for the soup, I asked if it was customary to charge for dishes which were sent back to the kitchen. She told me that she did not consider it sent back as I had not said anything to her explicitly about the dish, and that was why I was being charged. At which point she grabbed the ticket from my hand and said ""we won't charge you for the soup"" and very rudely walked away.
This was one of the nights where the experience as a whole was not what I am used to from this fine restaurant, and had I not dined here multiple times before and this were my first visit I would not be returning. I hope this does not become a regular event when I am dining there.
Pros: Best burger in town, amazing pom frites, good wine list
Cons: Service is inconsistent in quality, food quality varies
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