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Businiess name:  Yellow Cab
Review by:  citysearch c.
Review content: 
On Saturday evening around 8:30pm, my friend who was visiting from Chicago called the Yellow Cab Company to take a cab from the Holiday Inn located near the airport to my apartment which is located about 5-8mins away in the Crestwood area. Not being familiar with the area he Goggled the location which stated that the distance was about 2-2 1/2 miles. Previously that morning, I took a cab from my apt to the same hotel and my fare, INCLUDING tip was $10.00. When my friend finally arrived to my residence he informed me that he was charged $30.00. Not only that, the driver, whose name is Thomas, informed him once he got into the cab that it was a flat rate of $20.00. Also, the driver asked him did he have/ or know of anywhere he could get some alcohol and/or drugs, in particular Marijuana. I was also informed that he never turned on his meter, and to add insult to injury dropped him off about a half of a mile from my apt building forcing my friend to walk the rest of the way to my apt. When we tried to contact the company, we were put on hold a half of dozen times, hung up on 4 times, and when we eventually were able to speak with a supervisor, not only was he rude, condescending, and yelled at us for no apparent reason he, along with another rude dispatcher, refuse to do anything, apologize, or even listen to what we were ALLOWED to say.(In between interrupting, putting us on hold, and having to explain the same situation over and over again to the same individuals). Later that evening, when my friend was ready to go back to his hotel, we opted to called another cab company, for obvious reasons-Ambassador Cab and Airport Service. After the driver called my cell to confirm the address and get directions from me personally, he never showed up or called back again. I tried several times to contact the driver, and I also called the main number that was listed in the Yellow Pages. No one ever answered, called back, or for that matter, showed up. This lasted for 3hrs. My friend is leaving tonight, Sunday Sept. 18 around 8:30pm his number is (949) 233-2352 and his name is Ryan Billingsley. He will also be following up with his own complaint letter. I will also be submitting a copy this complaint to Fox 6 Call for Action Team, The Black and White Newspaper, The Local chapter of The Better Business Bureau, The Birmingham News, The Mayor

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