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Businiess name:
Westside Medical Supply
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Review by:
citysearch c.
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Review content:
We bought a lift chair for my mother who has chronic back pain from degenerative disc disease. within 3 days the chair failed to lift sufficently for her to get out. Westside was called and we were told we would have to pay the 10% restocking fee. The next day we called to have them pick up the chair-told by salesperson ""boss not in"" called back each day for the next 2 days same answer. Today the chair broke leaving my mother flat on her back , in the chair and in pain. My mother requested a full refund. We do not want the chair repaired because mom no longer feels safe in their chairs. Finally after multiple phone calls the owner agreed to take the chair, but only with a 20% restocking fee. My mother is on a fixed income and he failed to realize she may have been injured due to this faulty equipment. I am a Registered Nurse and plan to tell everyone I know in the healthcare industry about this company and their horrible customer service, but especially their terrible equipment.
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