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Review content:
AVOID THIS KENNEL AT ALL COSTS! I used this kennel for the first time in Aug. 2011. I went there to check it out, unannounced. It looks good. It seems clean and has all the bells and whistles. Thus, I did not feel the need to research reviews online. I left my cat there for a 10-day vacation. The cat had diabetes and needed insulin injections twice a day. On day 5, I got a call that the cat was found in a diabetic coma that morning. They took him to our veterinarian, where he died within 24 hours. His blood sugar was so low that I believe he was overdosed on insulin. Did they do this on purpose? Probably not. However, in discussing this with the vet, it it likely that the staff at the kennel gave my cat two injections the evening before he was found in a coma, not one. Also, when I returned, one syringe from the supply that I had left was missing. You do the math. An accident is understandable, perhaps even forgiveable; however, people should know that the staff was extremely rude and even hostile toward me on the phone! When I was first notified, the woman who called (and never even said her name) was mostly interested in letting me know that she ""did what she was supposed to do"" in taking my cat to the vet clinic. Wow, what a hero! I had so many questions, yet she was rude and curt with me. I was hundreds of miles away, helpless, but I got the feeling that the kennel didn't care. After my cat died, I called every day to check on our other cats and was treated poorly as if my calls were an inconvenience. (That is, when I could get through the line. Often I was put on hold for 10 minutes or more, or the line was busy altogether.) When I returned, the kennel had the audacity to charge me for my dead cat's stay. Initially, I paid (not looking at the bill closely). Later I called to complain, and they did reverse the charge. However, NOT ONCE did they ever apologize or say they were sorry. I guess saying you're sorry or offering condolences is tantamount to admitting guilt. That is ridiculous! It has been very difficult for my family and me. We loved this cat as one of our own. We have had our hearts devastated, and we feel guilty for not researching this kennel before putting our cats there. After the fact, we learned from friends and extended family that pretty much everyone knows someone who has had problems there. The president of the Pug Association even had horror stories to share. Did we pursue legal action? No. The kennel requires you to sign liability release paperwork upon leaving your animal there. The Dept. of Agriculture can conduct an investigation, but how can they prove it? I know that they were negligent and that my cat was overdosed with insulin. I know that in my heart. But could I prove it? No. Getting involved in costly litigation would have been too difficult for our family emotionally. I just want to warn others that even though this kennel looks nice on the outside, the staff is rude and incompetent and your animal will not be safe in their ""care."" Beware!!!
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