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Businiess name:
Bally Sport Club
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Review by:
citysearch c.
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Review content:
Beware of paying Bally?s in full for your membership; you?ll be hard pressed to get it back if you need to cancel. I had a conversation about cancelling my membership with Bally?s "call center". I moved to California in May 07 at which time I had faxed and mailed in the required documentation and the said ?they had never received it?. I followed up in September and November which apparently they have "no record of". The worst part is that I paid the entire amount for 3 years up front ? paid in full till August 08. I called the club as well, and it seems that the membership sales team and the customer service at the call center are two different entities. The sales team will tell you everything you want to hear so they can get your money; the ?customer service? call center will not want to give you one cent back. I spoke with a supervisor named Danielle. I wanted my fees to be refunded from May 07 which is when I sent my letter in, and I have proof of that. All she kept saying was ?that request is denied?. It?s not even the money that they are not refunding that has me livid. It?s that the supposed ?customer service? is anything but. This woman was down right rude and condescending. I must admit, I wasn?t all happy in that conversation either, but, seeing as I?m a member who is cancelling due to relocation, you would think that they would want to keep me happy, in case I move back to an area where they are. My entire family was contemplating membership at Bally?s (they just moved to NYC) which I had recommended till now. Also, I will be moving back in a few months, and they've lost a long time customer for good. I have never been so disappointed, it?s true, once they have your money, they don?t care about you at all. Anyway, beware, and even if you spend a little more money, go month to month, it?s not worth spending 30 minutes on the phone waiting to talk to someone from customer service.
Pros: Used to be good value for money
Cons: They closed down my gym location, turned out very expensive since I'm not getting a refund for my paid in full membership
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