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Businiess name:
Mohan's Custom Tailors
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Review by:
citysearch c.
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Review content:
Although I regularly read reviews on Citysearch, I have never posted one. However, my experience at Mohans was so atrocious that I felt compelled to warn potential customers of the poor quality tailoring and even worse customer service. I recently got married and went to Mohans to purchase a tuxedo for my special day. Sam was my salesperson, who is the nephew of Mr. Mohan. Sam is skilled in the art of the hard up-sell and made countless promises, none of which came to fruition. My dissatisfaction began at the outset. After receiving the hard up-sell, they provide you with a price quotation. Once you agree to the price, which is not cheap, they advise you moments prior to taking your credit card information that there is a delivery charge of several hundred dollars, which, depending on what you buy, could represent up to 30% of your purchase price. Prior to using Mohans, I used another custom tailor from Hong Kong and never paid more than $50-75 for shipping. I have since learned from other customers that this slick business practice is used regularly. After waiting almost two months for the garments to arrive from Hong Kong, I received a suit and tuxedo that had the incorrect lapel, did not fit my body at all and was constructed with incredibly poor workmanship - not to mention the sports jacket I had ordered never arrived despite being told over and over that it was on its way. Ultimately, it took no less than 12 fittings to get the suit and tuxedo to fit properly. I almost had to go to a department store the day before my wedding to buy a tuxedo because the one Mohans had promised 3 months earlier did not fit and their tailors could not figure out how to fix it. I wasted immeasurable time and energy traveling back and forth to Mohans only to receive garments that did not fit and be fed hollow promises. If you are considering using Mohans, do not use them. It was the single worst consumer experience I have ever had, hands down.
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