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Businiess name:
Hyatt Regency Newport Beach
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Review by:
citysearch c.
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Review content:
My wife and I were visting and we found this hotel on-line. When we arrived, the front desk perspn was beyond nice and even found us a king bed at the last minute. It's our anniversary, can you blame us for not wanting double beds. The bell cap was friendly and full of stories. He took us to our room in a little golf cart and was crisp and efficient. The room was comfortable and had a great view, terrific shower and well appointed. When I had a question, the front desk was incredibly nice and knew the answers by heart. At one point, my wife realized she forgot her curling iron. I called the front desk and asked if they had a curling iron she could use. (a long shot I realize) The front desk called right back and said they didn't. Housekeeping called 30 seconds later and said they didn't have one, but they could send someone to the store. We didn't have the time, but the level of service was outstanding. While my wife slept in, I dipped my feet in the hot tub and it was magnificent. We called and had a late check out, which the front desk gladly accomodated and they recommended Wilma's over on Balboa Island. (see my review) I cannot recommend this hotel highly enough. The service is outstanding in an era where service and our expectations have been watered down. Stay here and relax. Soak up the sun, you'll leave feeling refreshed.
Pros: Service, Room, Location
Cons: Expensive, but worth it.
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