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Businiess name:
Active Appliances
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Review by:
citysearch c.
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Review content:
This service company was assigned by kitchenaid to repair a faulty panel on my microwave. The rude service tech, came in several times, ended up breaking the vent, which has to be glued back on, and installed a new touch panel but broke one of the attachments on the inside of the panel. Instead of informing me or their company about it, he left. Over the course of time, the panel became loose. A new technician came over and told me one of the attachments broke during installation. The technician told me he would discuss it with his manager since he felt it should be repaired for free. Since it was more than 30 days since I called this in (it did not become apparent until later) they decided that they won't cover it and want to charge $ 380 for repairs for something their own technician broke. Unacceptable. I filed a complaint with the better business bureau.
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