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Businiess name:
Eden Day Spa
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Review by:
citysearch c.
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Review content:
Having done research on many user review sites, I decided to purchase my mom a gift certificate here based on the many positive accolades they've received. I live out of state and also don't know much about the different offerings of a day spa. I had the pleasure of speaking with the owner, who spent quite a bit of time explaining about the spa and all of the different services they do, as well as making recommendations as to which she thought a woman my mother's age would enjoy. So far I know this sounds like nothing but moderately good service that one would expect from the owner of any business. However, when I explained that I was behind schedule and needed my mom to have her gift the next day, she at first recommended an instant gift certificate that I could email immediately to my mom - unfortunately my mother doesn't have a computer. It was too late in the day to overnight it, and when I explained how it was important to me that she receive it on her actual birthday, she went above and beyond, and said that although they normally aren't able to, that she would be happy to hand deliver it for me. Then she refused when I offered payment, saying it was her pleasure. Now THAT is something you don't find every day. Needless to say, I was quite impressed at that point. My positive feeling regarding this business was only reinforced when my mother went in to redeem her certificate and reported back that it was ""the best gift she had received and that's what she wanted from now on for all holidays."" She said that she was made to feel welcome and that everyone who worked on her was very attentive to her needs. She was very relaxed and enjoyed her experience immensely. I am not the type who normally writes reviews, but I thought this deserved mention. Like I said before, they didn't have to, but they really went above and beyond, and they delivered on their promise of a friendly staff & high quality service.
Pros: Top notch customer service, friendly, attentive
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