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Businiess name:
The Franklin Room
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Review by:
citysearch c.
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Review content:
I attended the Mardi Gras celebration at the Franklin Room on Saturday, March 5th, 2011. Their student special flyer advertised ""$40... All you can eat food & drink. Draft beer, hurricanes & wine, $65 for non-students.? When I arrived at 11:00 am, they were completely out of food and hurricanes. So little food was prepared that when it was finally brought out at 12:00 it had to be rationed out to the ~20 people waiting. I received 1/4 cup of rice. The self-serve hurricane cooler was finally restocked 2 hours after my arrival. Both food and hurricanes were restocked consistently thereon every 45-75 minutes. When new food was brought out, it was only enough to fill 1/3 of a shallow buffet pan. There was constantly a crowd of ~20 people waiting patiently at both the cooler and the ""buffet"" that many people who refused to blindly wait around simply did not get served. Complaints to the staff resulted in ""we've got someone working on it,"" with no ETA. Each time I looked inside their kitchen they only had 1 person cooking the food while 2 others stood nearby assisting/watching/chit-chatting. None of the staff seemed anxious or like they were in any hurry to try and meet the demand, and were almost entirely apathetic when people complained. Service did not improve until approximately half the crowd left around 4 in the afternoon. There really is no excuse for how poorly Franklin Room mismanaged their Mardi Gras celebration, especially for a venue that apparently hosts wedding receptions. If I factor in the additional cost of the restaurant I had to go to for food and cab fare, Franklin Room actually cost me about $60. If I hadn?t been a student, that would have been $85 for one night at the Franklin Room. I believe Franklin Room intentionally understaffed themselves and trickled out the food and booze to maximize profit. I will recommend against Mardi Gras at the Franklin Room next year to everyone who will listen. Next year I will be returning to the Bud Light tent for $100, whose service was magnitudes beyond what I experienced at Franklin Room.
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