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Businiess name:
Monterey Bay Fish Grotto
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Review by:
citysearch c.
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Review content:
If it weren't for the glitz of the main dining room the Monterey Bay Fish Grotto wouldn't rate the one star. How this place stays in business is beyond me. Well, there is the awesome view. Outside of that this visitor was UNIMPRESSED at best.
As a journalist, my travels take me all around the country and to every type of restaurant. Monterey Bay Fish Grotto is situated atop Grandview Avenue overlooking the river and Heinz Field but its attention to customers is sliding uncontrollably off that perch. In all my dining experiences, I have never come across such deplorable customer service.
The waitress was as absent minded as she was untrained, often forgetting simple things like a place setting. To be honest, I believe she actually forgot about our 4-person group all together. It took us over 2 hours for what should have been a 50-75 minute meal. Since the most complicated meal ordered at the table was a simple broiled trout, there was no reason for the extended wait.
if you think our wait was long, think again. A couple at an adjacent table ordered the Special (and highly priced) 5-course meal at the same time our table ordered. They were still waiting on their second or third course as we were leaving.
Lastly, what could be said about the manager on duty except he's sorry. He has absolutely no idea how to run a restaurant. After the food arrived, he made his appearance. I'm still trying to figure out why since the service failed to improve. This staff should take a few courses at McDonald's University where customer service is job #1. If there was ever a reason to shun high-priced fare and stick to the bustling pubs operating throughout the Steel City this horrid excuse for an upscale restaurant is it. Just say no to Monterey Bay Fish Grotto and save yourself a headache and plenty of coin.
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