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Businiess name:
CA - NY Express cross country movers
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Review by:
citysearch c.
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Review content:
I wish I could give them ZERO stars. This was the worst moving experience I've ever had and I am surprised to read the other reviews which are so positive given the number of horrible mistakes they made with my move. First I will say that I moved from CA to NY using another company 11 months prior to the move with CNYX. The same two people packed the same belongings and I had absolutely nothing broken. I used CNYX to move from Brooklyn to LA at the end of June, 2011 and the following is a list of the mess I am still dealing with. 1. My belongings arrived in CA 7 days after scheduled and the several times I called to check they couldn't explain why I had received the email stating my property was in their LA facility before I arrived yet they couldn't deliver as promised. 2. When they finally delivered, the movers were SHOCKINGLY rude, didn't ask where I wanted my furniture, didn't listen when I tried to direct them and several of my larger furniture items were not re-assembled completely. 3. All of my large furniture was scratched and 5 pieces were severely damaged...including my bed, my desk, my dresser, etc. 4. Several boxes were so crushed that it appeared they had been tossed around - corners completely flattened. There were many broken items within these boxes. 5. A lamp box was missing and they were never able to locate it. 6. I filed an insurance claim for my missing and broken items and was told I had to communicate only in writing moving forward. However, my attempts to check on the progress of my claim via email were never responded to. 7. When I finally received a settlement offer over a month later, it was full of typos and errors, including leaving out $100 of the settlement offer. When I wrote AGAIN to inquire, they apologized AGAIN and fixed the errors, sending me a new settlement offer. 8. In addition to the basic settlement, they told me the NY office would call me about an additional concern I had about misinformation I received when I signed my contract. No one has contacted me and I will AGAIN have to follow up with them. 9. Today (more than two months after I filed my claim) I received what is supposed to be the settlement check and it is AGAIN missing the $100 they missed the first time in their addition. The original errors and damage were bad enough -- the fact that I have to keep following up with them is extremely unprofessional and a waste of time. In my opinion, doing business with them is a SERIOUS GAMBLE.
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