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Businiess name:
Capital City Appliance Service
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Review by:
citysearch c.
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Review content:
I have a Frigidaire frig and the ice maker stopped working. I called CCAS and they came out to review the problem. The unit was about 2-3 weeks from the end of the original warranty. He didn't have the parts so he had to come back out, which he did and had an associate with him to try and figure it out. It worked initially and then failed again. Again they came out. He said it was the same issue and he was going to look up and see if there was a recall or service bulletin about this issue. There was not. This past weekend if failed again. I called and now they want to charge me even though this is the same issue I've been having and they didn't charge me for the 2nd time they had to come out and fix it. Their response ""We were being nice and not charging you"". Uh...so be nice again and fix it RIGHT THE FIRST time and I won't have to keep calling you to come out and fix it. Again. She put me on hold and said basically, $80...So I called Fridaire and unfortunately re-upped the Extended Service Plan which was $123 for 1 year but I will be covered for a year (parts and labor) and won't have to deal with this incompetent repairmen. Stand by your work.
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