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Businiess name:
Capital City Appliance Service
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Review by:
citysearch c.
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Review content:
My husband and I purchased an over the range microwave. We got it home, installed it, plugged in and then realized it didn't heat. I called LG who set up the appointment with CCA to come out to fix it. After the appointment was set up, I started reading reviews on CCA. I was so upset that LG had scheduled CCA based on what I read on here. I told people how bad the reviews were and I started stressing that the unit wouldn't be fixed right the first time, the tech would be horrible, etc. Well, not only did the tech call me to let me know he was on his way but he showed up 5 minutes early. He was the nicest person, my mother-in-law was impressed with him, and he was able to fix our microwave. He didn't leave a mess, he cleaned up after himself, he didn't leave any of his tools behind and he thanked my husband for taking down the microwave so it was easier for him to fix. The tech heated up a glass of water three different times just to make sure the microwave was fixed. I received an invoice today and the repair was 100% covered under the warranty. Maybe CCA does better with microwaves than washers? Who knows but the tech's name is Steve H and I will recommend him and ask for him if needed in the future!!
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