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Businiess name:
Roto-Rooter Plumbing & Water Cleanup
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Review by:
citysearch c.
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Review content:
Roto-Rooter Service 03/11/2010
I called Roto-Rooter after speaking with several other plumbing companies when the basement floor drain began to stop up when laundry was draining.
Like most people, we had tried to fix things ourselves (dumping drano down the line, plunging when a clog happened) and last night when I found myself ankle deep and very little success (I finally had managed to get a slow drain instead of a clog) myself and my fiance decided to drop the money and call a plumber.
Andy came within 1 hour of my call, took the time to explain everything to me, what could happen (worst case scenario) and began working on the problem. Andy worked professionally, kept me in the loop the whole time, and double and triple checked that all was working correctly before leaving. Andy was also very friendly, pleasant to have around and I feel was completely trustworthy. When a cap needed to be replaced, I was offered the choice of the PVC (plastic) cap for $7 or the higher priced brass. Not that the extra $11.00 for the brass cover would have broken the bank, but at no time was I pressured to pay more or buy somehting more expensive that wasn't needed.
I would recommend Roto-Rooter and especially Andy as a tech to anyone needing plumbing work.
Originally I was a little leary of Roto-rooter because other local plumbers stated I would be paying over $300 for something they would charge between $100-$245 (If I wanted to wait for their timetable).
Roto-Rooter send Andy over the same day, (I spoke to them at 10:45 and he was standing in my kitchen by noontime same day) for about the same price as the other guys wanted for a main drain snaking.
Andy (and by extension) Roto-Rooter did a great job
Pros: Great service, very professional, customer oriented
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