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Businiess name:
Raymond Rowe Furniture
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Review by:
citysearch c.
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Review content:
So my ranting has to do with a new Rowe sofa that I bought 3.5 months ago at Schleifer. The Wallace sofa is beautiful, however, my couch is a lemon. I took delivery mid October. When the couch was unwrapped the seams on the cushions were uneven as were the seams on the arms. Then the back cushioning is lumpy. The tops of the wooden legs stuck out from the piping so you can see unfinished wood. I kept meaning to call to have these issues dealt with ..then less than 3 months later we hear a LOUD crack, while we were sitting on it. Then another large crack. I called Schleifer the next day, explained they had a furniture repairer come out. He mentions that everything except the pilling of the fabric is covered by warrant. I just spoke with Schleifer they tell me I have to pay for delivery charges to the furniture repairer to get this fixed!!!!! I am shocked, Do not ever buy a ROWE sofa!!!!!!!!!!!!!!! On top of which Schleifer never gave me the warranty for the couch so I din't know till 5 minutes ago that according to the warranty I have to pay half of shipping costs to get it repaired.
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