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Businiess name:
Best Friends Pet Care
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Review by:
citysearch c.
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Review content:
I am writing to express my EXTREME disappointment with my recent visit to this location. My dog has stayed with Best Friends before, and I have always had a great experience. That being said, I was unaware of the (new?) charges for "Arrival and Departure Day Play", even though I booked the "Play and Stay Group". What exactly does that additional charge cover? The staff was unable to provide an answer. Since I was NOT informed of this service prior to pick up, you can imagine my surprise to see the bill. For my dog to "play and stay" for EXACTLY 24 hours, it cost me $97. This, frankly, is downright ridiculous. If I was to travel just an additional 5 miles, my dog could participate in group play and boarding at an equally reputable establishment for only $40. Which is exactly what I intend to do in the future. I saw ABSOLUTELY no additional benefit to pay over DOUBLE the price of other boarding facilities. I hope for the sake of your other customers, these charges be clearly explained prior to pick up, so that they are not as aggravated and insulted as I am.
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