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Businiess name:
Westside Imports & Automotive
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Review by:
citysearch c.
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Review content:
A while back, I took my car in to have the steering rack replaced. After being told that the frame of the car had to be straightened in order to get an alignment done (even though the car was perfectly aligned before the rack went out), and paying twice what I was originally quoted, I picked the car up and drove home. As soon as I hit the highway, the car began shaking uncontrollably and nearly swayed off the road multiple times. Since the shop had closed for the weekend shortly after I left, I had no choice but to baby the car home, doing about 20mph in the breakdown lane. I took the car to another mechanic the next business day. He called me in to the shop and directed my attention to 3 holes where there should have been bolts. The entire rack was being held on with the remaining bolts, which were also dangerously loose. I called Westside and after a lot of arguing, was declined a refund. After numerous rounds with the owner and the BBB, I was told that in order to move forward with the BBB, I would need to pay for half of the cost of a mediator. After losing my shirt on the repairs already, I wasn't willing to cough up another 500 bucks, so the BBB closed the complaint and filed it as "resolved". I assure you, however, that the problem was anything but. I would never allow anyone at Westside anywhere near my car ever again. The mechanic was a hack, and the owner was...well, I doubt this site would allow me to publish what I think of him. I'm only giving Westside one star because it won't let me choose none.
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