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Businiess name:
Aj Maxwell's Steakhouse
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Review by:
citysearch c.
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Review content:
Visiting NY and looking for a good steak. AJ was recommended by hotel. Our waitress was great, pleasant, personable, and fun. Wine selection was ok. Our steaks were ordered medium and medium well. We requested no butterfly on the steaks and let the waitress know we were not in a hurry so no rush on the steaks. When steaks arrived they were completly burned on both sides, no not charred BURNED. The medium steak was well done and the medium well was raw in the middle. We attempted to eat the steaks and had to cut a 1/4 inch all the way around just to get to anything not burned. In addition, they had no flavor what so ever. In an attempt to try to enjoy we didn't initailly complain and gave the waitress our credit card. We then spoke with her about the steaks and pointed out that we didn't eat all but a bite or two. She asked why we didn't complain sooner and we said it was not in our nature but we didn't feel right about paying the $180.00 bill for 2 burned steaks, 2 salads, one side, and two glasses of wine. As she already had our paid bill she apologized and went to the back room. We waited around for 15 minutes for someone to come to our table (the manager, the cook, someone). Our waitress never returned nor did anyone else. We are attempting to contact them both by mail, phone, and email and have not received anytype of response. You would think that a steakhouse could cook a steak that had atleast a little flavor and was not totally burned. We go to NY quite often and have large business dinners. We will never return, never bring clients, nor recommend to anyone else. From other reviews we have read, this restaurant either great or terrible no inbetween.
Pros: Good Service
Cons: Terrible Reviews, Complaints Ignored
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