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Businiess name:
Formally Yours
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Review by:
citysearch c.
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Review content:
My experience here was HORRIBLE! The owner is extremely RUDE! This shop was the only problem I had in organizing my wedding. I would not recommend this shop to my worst enemy! This is a bait and switch bridal shop. Don't be fooled by the smiling faces and dress selection. It would be worth going elsewhere to avoid the hassle and heartache! I found my bridal gown here and was told that if all of my bridesmaids ordered from them, they would recieve 15% off. What they don't tell you is that when your bridesmaids call they are offered an option to pay 1/2 now and 1/2 on receipt which voids the 15% off deal. (I felt like I committed fraud on my bridesmaids, as I promised a discount that the store didnt honor) They also will take their measurements over the phone and tell them that they are a plus size and try to charge an additional $60 for the dress. None of my bridesmaids were plus sizes, all of them actually ordered regular sizes & had to get their dresses altered down to fit. I caught this scam early on and called to intervene reminding them that one bridesmaid fit the size 8 dress on the rack perfectly so now why where they telling her she needed a 16Plus size? This is a racket to make more money on the dress cost as well as the alteration cost. My bridal dress came in and when I came in for the fitting I found blue dye stains on the dress. The owner-Cathy seemed very mad that I even pointed this out as this was an inconvenience to her to have to order me another dress. I wonder why this dress wasn't inspected on receipt, but I guess that is my job not the bridal shops job. We ordered all of our dresses from bridesmaids, hostess dresses, bridal gown, veil, shoes etc from this shop and we were treated with nothing less than disrespect. The hostess dresses never even came in and the owner didn't even want to refund my money and to this day has not. We will be settling this matter in court. The alterations for my bridal gown left a great deal to be desired. I tripped down the aisle and no one could figure out how to tie the bustles that were supposed to be color coded, even though all of the ties were the same color.??? I was so disappointed with myself for patronizing this shop. I wish this on no bride. I ended up loosing it in the shop when the owner refused to refund my money for dresses that never came in. The hostess' and their mother who were supposed to be in my wedding backed out because they didn't have proper attire- thanks to Cathy at Formally yours. Kathy has no compassion for this business from her own mouth " I sell dresses you buy dresses" She is not warm nor does she care about making your wedding a stress free, beautiful experience, in my opinion she does everything in her power to make it difficult. I came in for my final fitting and the alterations were not right so the alteration lady asked if I could come back later once they were completed, once I left Cathy called me to tell me that she would have to put my gown in a bag after the alterations were finished and she would not be resteaming my dress. I dont understand how the alterations not being right ( as per the alteration lady) was my fault and why would nt she resteam my dress if it needed it, why would any shop owner want a product to leave their store less that satisfactory. I told her to forget it, I would get it steamed myself. This was the worst experience I have ever had. After spending so much money here, I am still in awe about the unprofessional treatment we recieved in exchange for patronage. No matter how much they tried, my wedding was beyond beautiful!
Pros: None
Cons: Everything
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