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Businiess name:
Genji Japanese Steak House Inc
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Review by:
citysearch c.
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Review content:
My party of 5 walked into the restaurant at 6 pm on a Sunday. Business was slow, but it still took about 25 minutes for us to get a table. Once at the table, we waited another 10 minutes until the waitress came by and took our drink orders. 20 minutes elapse and the manager stops by and appologizes for the wait and makes some half-baked excuse about why our food hadn't arrived. She said the steaks needed to be cut before they were cooked- I replied that NO ONE IN OUR PARTY WAS HAVING STEAK- just sushi!. We sit around some more and By now its 7:10 pm over 1 HOUR had elapsed and all our party has recieved was some soft drinks. We decided to leave when the manager, Mary Jean, spoke to us once again. She blamed the whole thing on some poor waitress, and said that "usually this restaurant works better" and the "next time" we come in she promises that it will be better. A competent manager would understand that she needed to fix the problems immediately, otherwise there would be no "next time". She failed to do this and consequently my family and I wasted an hour and 15 minutes in a restaurant that we will never return to again! Stay away at all costs.
Pros: The infrastructure of the restaurant is quite nice looking.
Cons: Poor service and poor management. I don't know how a restaurant can survice with such incompetance.
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