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Businiess name:
The Spa At Aria
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Review by:
citysearch c.
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Review content:
My family and I just returned from our vacation in Las Vegas. We were at the Aria just one night as a last minute change when we added one day to our trip. I will say that the view and architecture of the Aria is beautiful but customer service was some of the worst I have seen recently. My husband and I went to sleep but early but about 12am we both realized that the room was slightly warm even though we had the temp set on 70. About 1:30 am we both woke up and both said how warm it still felt so we lowered it to about 68. By 3am we both knew it was not going to get better. From there on it was basically just small naps till our wake up time of 6am. Our bellman came for our bags about 10am and asked if our stay was enjoyable which we explained that it was not because of the temp in our room. He said to make sure we spoke to the front desk concerning that. When we did speak to them a few minutes later we got nothing more than ?Im sorry but you should have called so we could have sent a technician to your room.? My husband then explained that it would not have helped us by 3am to call and have someone come to our room as we would have gotten even less sleep. That got us nowhere. While my husband tried calmly to reason with them I began to notice two other couples becoming very frustrated with two different ladies at the checkout area. I am very disappointed in this outwardly beautiful hotel with the extremely poor customer service! Before the Aria we stayed at the Venetian and were so pleased by excellent service from the entire staff. Although we had no issues with the Venetian I did over hear one couple and another individual that was not happy with certain things during their stay and the front desk immediately responded with ?I will take care of that right away.? You could see right away that they had a customer for life! I now refuse to stay at the Aria due to their poor service and leave this review for others to decide for themselves.
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