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Businiess name:
VCA Bay Area Veterinary Specialists & Emergency Hospital
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Review by:
citysearch c.
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Review content:
Very impersonal service by doctors and staff; definitely, made it clear that money was their first and only concern. Took my dog in to receive care after 10:00 pm on a Friday because no other vets were open. After a minimal exam, I was told that my dog would require surgery in order to save his life (tumors in his stomach). I was advised that they would require $5,000 upfront before they would agree to even treat him. I explained that I didn't have access to that kind of cash that late at night, but that I could give them a partial payment then and arrange for further payments to follow. They refused to make any type of payment plans with me. As a result, I was "forced" to put my best friend of 10 years "down" due to their refusal to treat him because of money issues, and due to their telling me that without the surgery he wouldn't last overnite. I paid them $463.75 before I left without my dog. A week later I received another bill from them for $320 for additional services I don't believe my dog ever received. Essentially, I paid a total of $784.68 to them for killing my dog. It was not a good experience, and I'm having a rough time coping with the entire situation. They take advantage of the fact that they are one of the only vet hospitals open at this time of night and then charge the loving pet owner 3x what an average vet would charge for the same type of services provided. Can't comment about their care, because I didn't and don't have anything to show for it. I don't even have my dog's ashes from the $250 cremation service they charged me for. CONSUMER BEWARE OF EXCESSIVE AND EXHORBITANT FEES!
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