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Businiess name:
Stanley Steemer
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Review by:
citysearch c.
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Review content:
Rating is actually NEGATIVE!!! Stanley Steemer promised to make my tile and grout look "perfect", which it was already near perfect anyway. They did not ask me to sign a waiver, so I had no idea what I was getting myself into. They destroyed my grout, admitted that they ruined the grout, and asked me to sign a waiver before they would fix the grout. I refused, because the waiver basically said that they could possibly ruin the grout. If I had seen the waiver before they did the "work", I would have never let them touch my tile or grout. Now Mr. Dean, the owner and man on the commercial that sounds like he is so nice...he yelled at me saying that my tile was installed improperly and my grout was defective. Funny, he never stepped foot in my house or ever saw my floor. No one from his company said anything about installation or grout being defective. He just made that up. Now I am going to arbitration with him to settle this because he is being a total jackass. I just wish I could get my hands on a waiver, so I could show it to the arbitrator. Does anyone know how I could get this in a hurry? Thanks.
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