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Businiess name:
Hogg Heating & Cooling Inc
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Review by:
citysearch c.
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Review content:
On Thursday , when temperatures had dropped below 10 degrees, our furnace stopped working. At 4:30 A.M., I placed a call to Hogg Heating and Cooling Inc., the company who installed our furnace, who claims to have 24 hour emergency service. My call was not returned. I placed another call at 6:30 A.M. Once again, my call was not returned. Due to the dropping temperature in my home and the fact that I have 2 young children, I placed a call to another company who came to service the furnace. Upon their arrival they found a faulty limit switch and a slight leak in the gas connection due to a faulty street 90 that was originally installed by Hogg. Parts were replaced and repairs were made at a cost of $550.00. The company that made the repairs left the faulty parts and told us to call Hogg since the furnace is still under warranty for faulty parts. I placed another call to Hogg Heating and Cooling at 11:00 A.M. on Friday, and asked to speak to the owner. Once again, my call was not returned. I placed one more call at about 4:30 P.M. and finally got a call back from the owner. I proceeded to tell him what happened and asked him how he could help me. He proceeded to raise his voice, telling me that he did not owe me a thing. He also told me that the reason he did not call back on Thursday morning to answer my emergency calls because he was sleeping. He was very upset that I called another company and told me that I didn't try hard enough to reach him. He finally told me that he didn't like my attitude, didn't have to listen to this on a Friday afternoon and hung up on me. He immediately called back and said "We must have gotten disconnected." He raised his voice once again, insincerely apologized and told me to call the other company to get help with the warranty.
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