Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Pearl At Mgm Grand
|
|
Review by:
citysearch c.
|
|
Review content:
If you book with online promo with MGM Grand LV you can end up like we did and get moved more than a mile off from the strip, and they dont care about you or your vacation. When we got to the hotel to check in, the line was 20 people deep clear across the entire lobby, we waited in line for over an hour and while we were in line we were wondering why it was taking so long for it to move. Then when we finally got to the front desk clerk it became all to clear why the line was moving so slowly, many people (including us) were getting bumped to some crummy hotel miles away from the strip. I did my best to complain and demand that we dont get moved but all the managers would say is that they reserve the right to bump us to any other hotel they choose, frequently saying to us I completely Understand so after complaining for 20 minutes it was very clear that we had no choice. We had to ask for money for the cab to take us to our new hotel and we had to fight for some sort of compensation which turned out to be $50.00 credit for a food room charge but no matter what they offered it could not make up for halving to go somewhere we didnt want to stay. For us our itinerary was ruined most of our two day stay was spent complaining to hotel management standing in long lines and being told by hotel staff that we complained to I Completely Understand! We also called up United Escape reservations and told them out plight, the lady called up MGM but she could not help us and basically told us the same story the MGM management told, neither United Escape nor MGM cared about us. On the second day we checked into the West Wing room and check in wasnt until 3PM. When we finally got to the room it was like a modern mausoleum, it was dark, small, air conditioner barley kept up with the heat, no inside door, the bed was too stiff, also, in the morning the housekeeping just let herself into the room while we were sleeping waking us up at 9AM.
Pros: Pool/Lazy River, high class restaurants
Cons: Bad front desk service, bad check in process, overbook without notice and send off hotel guests to miles off strip small hotel
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|