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Businiess name:
Wayside Furniture House
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Review by:
citysearch c.
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Review content:
I was astonished by the horrible customer service I received at this furniture store. I went in on a weekend and looked through their catalogs for a particular piece of furniture I had been looking for. I was given a copy of the measurements and was quoted a price. After I had ensured the furniture piece would fit well in my home, I made another trip to the store to place my order. I again found the piece in the catalog and asked to order it. I casually mentioned that I?d been in the store a couple of weeks before. They asked me what price I?d been quoted. I told them I was unsure but that I wanted to go ahead and order the piece. They told me that I would have to call back the following day when the person that had originally priced the piece was there. I let them know that she had only spent maybe 5 minutes with me and that I didn?t feel that she really ?helped me.? They didn?t care. They said that they couldn?t order the piece of furniture because they didn?t know what price I?d been given. I had no idea that prices were that arbitrary. I again stated that I just wanted to place the order at whatever the sales price was. Again, they refused and said that I should just call back the next day when the original sales person was going to be there. I was so insulted that they wouldn?t let me order the furniture when I had made a special trip to the store for that purpose. I was also skeptical of their methods of ?pricing.? Since they refused to let me order the furniture, I went home and got on line to find another dealer of that particular brand. I ended up getting the peice a lot cheaper (over 500 dollars cheaper) and the person was pleasant and helpful (and allowed me to order the furniture, imagine that!). I would never shop at this store or at this furniture company and would advise people to call around and check prices.
Pros: good location
Cons: horrible customer service, poor value, prices higher than other local stores, little variety of floor models
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