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Review content:
my wife owns a higher end model americanish vehicle. she received a bday gift of a car stereo from a family member. she called numerous times to ensure the cost of all parts necessary to ensure the stereo worked in her car, labor, the stereo itself. my wife was looking for a receiver that had the usb option. she was told there was no appointment necessary, and that TOTAL COST would be $350-$400, also that it would take 1-2 hours to install and it would be done that day. upon arrival at the store, the quote sky rocketed to over $600, they did not realize her car needed a special part to make the 'check gas' ding go on. after some haggling, the price came down to $498. after paying via credit, my wife left her car and keys with a BEN. prior to leaving, my wife's family member requested that there be no hidden costs when my wife picked up her vehicle and again, BEN reassured the family member everything would be correct, no hidden fees. after leaving approx 2 hours passed and my wife gets a call and voice message; they can't do it, they've NEVER SEEN a large factory amp in a vehicle they did not have the part, please come pick up her vehicle. after picking up the vehicle, i noticed that the dash was not put together correctly. we waited two days and BEN called back telling us they have the part and bring the vehicle back. after dropping the vehicle off a second time, the stereo was finally installed. after receiving another call to come pick up the vehicle, my wife was told there was a difference in the price and asked to pay. my wife was confused, as this was a present, her family member specifically asked to be contacted in such case a price difference needed to be taken care of, the family member would pay. on a side note, i noticed that they had not put the dash back together, even after having the vehicle a second time and installing the stereo. these people are not professionals, they are NOT accredited BBB. they will gouge you with a smile on their faces, and provide shotty workmanship, all while bad mouthing others in the same industry. i suppose if my wife had a cheap entry level vehicle, lots of money and patience, this would have been a better experience. will NEVER GO BACK. if you have a superior vehicle you care about, and are frugal with your dollars(as we all should be), expect quality and professionalism, go elsewhere and be a happy consumer!, if not take your chances at National Auto Sound and be DISSAPPOINTED!!! doing business with this company was a hassle and was filled with many twists and turns.
Pros: flashy showroom
Cons: price, quality
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