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Businiess name:
Roto-Rooter Plumbing & Drain
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Review by:
Guest
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Review content:
We live in Buffalo, NY, and already had a plumber that we were used to using. We had an issue with a leak in our basement and it turns out it was coming from our bathtub faucets, which needed to be totally replaced (so make a hole through the wall, etc.). We got a first quote from our usual plumber, and were about to accept. We thought however it seemed a little pricey, so decided to see if we could find another plumber in Buffalo to get a second quote fast. We found Roto-Rooter's web and thought it was really convenient because they could send someone out 7 days a week, 24 hours a day (it was Friday night when we were searching for someone to get a second quote, and we really wanted to fix our issue ASAP). When we called Rotor-Rooter to set an appointment, our first surprise was that they do not charge a service fee (our previous plumber charged us $32 just to come out and do the quote...). We were able to set an appointment right away on Saturday morning. That was also an awesome surprise, as it was within less than 12 hours of our call. So we thought: "OK, these guys don't charge any service fee and no surplus for Saturdays and Sundays, so they're probably much more expensive overall". But we at least wanted to get a rough estimate to see if our usual plumber had given us a fair quote or not. Well... on Saturday morning, the Rotor-Rooter plumber shows up, does his thing... and the quote was almost half less!!!! ($740 instead of $1,340!!!!). Needless to say, we had the job done with them :-) The guy who did it was also so nice and friendly and knowledgeable.... and clean!! I had never gotten a job done at my house with someone who wiped up the whole area like he did. It was almost as if there hadn't been any work done at all. Our new faucets are working great and look beautiful. I am so happy we gave these guys a try. Will definitely call them again for future needs :-) Obviously as you can tell, storngly recommend them as well :-D
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