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Businiess name:
Ricky's Pool SVC
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Review by:
JANET L.
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Review content:
I CONTACTED RICKY HARDEE SOMETIME AGO, TO TELL HIM THAT PETE ASHBURY (THE MAN RICKY GAVE OUR ACCOUNT TO) HAD NOT BEEN SERVICING THE POOL. I ADVISED HIM THAT THE POOL LINER WAS RUINED BECAUSE THE POOL HAD NOT BEEN MONITORED AND GIVEN THE CORRECT CHEMICALS. I ADVISED RICKY THAT I WAS HOLDING HIM RESPONSIBLE FOR ALL COSTS INCURRED AS A RESULT OF HIS LACK OF SUPERVISION OF PETE AND FAILURE ON HIS OWN PART TO PROPERLY SERVICE THE POOL. AFTER THAT, HE DID NOT RETURN MY CALLS OR COMMUNICATE IN ANY MANNER WITH ME. SINCE HE MADE NO EFFORT TO MITIGATE THE DAMAGE, I HAD THE POOL LINER AND LIGHT REPLACED.
RICKY WAS RETAINED BY MY HUSBAND, WAYNE TO MONITOR THE CHEMICALS IN THE POOL. BY THE END OF THE SUMMER WE DISCOVERED HE HAD NOT ADDED CHEMICALS TO THE POOL OR MONITORED IT IN ANY WAY TO MAKE SURE IT WAS SAFE TO SWIM IN.
THIS ENTIRE TIME I HAD BEEN TOLD BY HIM TO ADD CHLORINE TO THE POOL, AND HAD BEEN GIVEN INSTRUCTIONS NOT TO LET THE CHLORINE TUBE BE LEFT EMPTY. I HAD NEVER DONE THIS BEFORE, SO IT DID NOT SEEM STRANGE TO ME THAT I WAS HAVING TO ADD CHLORINE EVERY OTHER DAY. SUBSEQUENTLY, WHEN THE NEW POOL MAN CAME, I FOUND OUT THAT THE GAUGE TO THE FEEDER TUBE HAD BEEN OPENED TO THE MAXIMUM, AND THIS IS WHY I WAS CONSTANTLY HAVING TO ADD CHLORINE. IN 2011, I BOUGHT TWO 50 POUND CONTAINERS OF CHLORINE, AND I TOLD RICKY THIS SEVERAL TIMES. HE MADE NO COMMENT OR INVESTIGATED WHY THAT AMOUNT OF CHLORINE WAS NECESSARY.
THEN, WITHOUT NOTICE, RICKY ADVISED HE WAS HANDING OUR ACCOUNT OVER TO PETE ASHBURY, WITHOUT ANY KNOWLEDGE OR CONSENT ON OUR PART. I WAS NOT GIVEN ANY RESUME, CREDITIALS OR TESTIMONIALS FROM PAST CUSTOMERS. PETE SHOWED UP ONCE, BUT RICKY CONTINUED TO BILL FOR HIS SERVICES. ALTHO RICKY DID NOT SUPERVISE PETE, ONE OF HIS LAST BILLS NOTED THAT THE CHARGES WERE FOR PETE’S SERVICES.
IT TOOK ME SOME TIME TO FIND A NEW POOL PERSON, BUT I WAS HAPPY TO EVENTUALLY FIND A MAN WHO IS VERY KNOWABLE AND TRUSTWORTHY, AND HAS IN EXCESS OF THIRTY YEARS EXPERIENCE. WHEN HE VISITED FOR THE FIRST TI
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