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Businiess name:
Ye Olde Flower Shoppe
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Review by:
Guest
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Review content:
I had an absolutely AWFUL experience with this flower shop and the two ladies who run it. They told me they would do the flowers for my wedding, and then I called them back 2 days later to set up appointments to meet and they told me they booked another wedding that day and could no longer do my flowers. We changed a few details of the wedding and found ourselves only needing 5 corsages and a bridal bouquet, so the older lady gladly took my order and said she would have no problem making the flowers for me. Two days before the wedding, we picked the flowers up and they looked NOTHING like what we had discussed. She previously said she would order 12 to 14 flowers to make my bouquet large, but for some reason only ordered 10 so she tried to make it work with too few of flowers. There was cotton showing all around the bottom of the bouquet and it was completely unusable. When we called them to try to see if they had any extra flowers or could somehow fix it, they were completely unprofessional to us and acted like they did not care at all if their customer was happy. One lady blatantly told us she knew the flowers were not going to look good when the other lady took the order, but she did not find it necessary to tell us. They would not listen to anything we had to say over the phone and even put the phone down while we were in the middle of discussing the problems. They said we would get a complimentary toss bouquet, but did not give us one and we ended up having to purchase one somewhere else. We had to spend double the original price to rush to get the flowers fixed at a DIFFERENT flower shop. They had blatant disregard for our customer satisfaction and the reputation of their business. They did not stand behind their word or their work and did not seem to care that I was very distraught about the entire situation. I would NEVER go to them for any flowers again and I recommend that NO ONE ever use them.
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