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Businiess name:
Bob Penkhus Volvo Mazda
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Review by:
Guest
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Review content:
So irate! I took my car in because it was making a funny noise (user error). I dropped it off on a Wednesday evening because I was not going to be around Thursday. I was set up with a tech to do a ride along to see if he could figure out the problem. He couldn’t at the time. They were going to get to it Thursday to take it apart and have it looked at in detail. Around 2pm Thursday evening I get a call about the problem. I tell them to fix it. This is when I was told that the parts for my car would be special ordered and that they would not be in until Monday.
I was blown away. My issue is that it never came up Wednesday. They never said that if parts were needed to be ordered, because your car is so new, we will have to order them. No one ever said you will be out of a car for about five days before I dropped it off and they ripped it apart. I wanted them to put it back together and I was going to pick it up, pay for the parts that I was told later, were special ordered so I had to pay for them and take my car somewhere else. I should have!
I received no call Monday at all. I called Tuesday after 11 am and the service chic gets on the phone and says "Oh yeah, we'll have it done by the end of the day." I ask her why because she told me Monday. I asked her why no one contacted me Monday to let me know. She replies," Let me look at my call log and see, I called this number at 3:40pm yesterday." I'm furious now because she says that she has a log saying she called my house and she lied! I say, no, I have a phone log as well and I was at home, you didn't call me. Then she goes into making oh sounds and mumbling about she thought she did and she doesn't know what happened. The kicker is, I gave them my cellphone number and she had contacted me on it up until this incident. So… now you lie about calling my home number? She never even said she left a message. Probably because she knew she was lying. She left a message on my cellphone Thursday.
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