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Businiess name:
Advanced Carpet Restoration
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Review by:
Beth S.
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Review content:
DO NOT USE THIS COMPANY!!!! Like others, i saw the coupon for 2 rooms plus hall for $69.95. What a crock. Everything besides them showing up at your door is an "extra". Stairs, stains, everything. They gave me an estimate that was around $350 for three rooms with all the extras they put in there. I knew my carpet really needed a good cleaning and it had some stains as well as stairs, so I accepted their estimate and the tech got started. When he was finished he told me the carpet would dry in 24 hours, but it took 72 hours to dry. I don't think he did any vacuuming to get the excess chemicals off. Once the carpet started drying, brown stains started appearing in places where there were not stains before. I called them back and scheduled an appt for the technician (Andrew) to come back. He came back and said this was a pH imbalance and totally normal and a quick acid rinse would fix it. He did the acid rinse and left and the same thing happened again, stains came back even after he assured me they never come back after the acid rinse. I called and scheduled a 3rd visit with Andrew. He never bothered to show up. When I called to find out why he told me it was because there was nothing more he could do. I said I wanted my money back and he told me that he couldn't do that and that he would have the owner Mark Schultz call me. Clearly Mark didn't call, so my husband called and finally got ahold of Mark. He expressed how displeased he was with our carpet and asked for our money back. When Mark refused and court was mentioned, Mark finally agreed to come back to our house for a final visit. I had a 4-6 window and Mark finally showed up at 8:00 that night. Unfortunately because it was later at night, the sun wasn't up to show the stains and Mark just rolled his eyes at me when I pointed to the areas I wanted him to treat. Nevertheless, he did a second acid rinse and on his way out said this would be the last thing he could do for us and he would not be returning. At this point I was so sick of his attitude and rudeness
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