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Review content:
I know negative ratings are pretty much the standard, it's human nature to complain, and most people don't take the time to compliment a job well done. I just leased a 2010 Mercedes S65 from Mercedes-Benz of Foothill Ranch. I don't usually take the time to write reviews, but I thought the impeccable service I received from my salespeople, Ted Brown and Moe Hazem, as well as the manager, Mr. Greg Roberts was, far and above, the most professional team I have ever bought or leased a car from (and I have purchased dozens of cars over the years!). As a multiple-time MBZ owner, I first came into Mercedes-Benz of Foothill Ranch with some knowledge of the AMG vehicle I was interested in and was a little cautious of dealerships (watch out for Fletcher Jones dealership in Newport Beach and House of Imports in Buena Park- VERY BAD experiences), but was completely blown away with the professional and prompt greeting from the sales staff and then the fantastic presentation of the S65. Ted and Moe knew the vehicle very, very well and took the time to show me what I WAS INTERESTED IN. They pulled the exact car I WANTED in front of the BRAND NEW STORE for me to test drive. The store has a very, very big selection of new cars as well as pre-owned Mercedes-Benz and other used cars. I wanted to think about my options for leasing or purchasing and they gave me many compelling reasons to do business with them-how refreshing! I went to Fletcher Jones and a few others around and could not believe how unprofessional, rude, and pushy the salespeople were, to which I promptly left. I went back to Mercedes-Benz of Foothill Ranch after I called the manager, Greg Roberts. He was very polite and informative and took the time to answer a few questions. When I arrived later that day, my new car was sitting up front, freshly detailed and ready to go. Moe was there to greet me and the transaction was very pleasant. Nothing changed after our agreement was made, no bait and switch as I got elsewhere, no lying and no deception. Everything was as we agreed on. Even the Finance person, Eddie, was informative and showed me some options available to me, but did not force me to buy, and showed me how it would enhance my ownership of my AMG. HOW REFRESHING!!! These guys have it together. I can tell, it won't be long before Mercedes-Benz of Foothill Ranch is one of the PREMIER MERCEDES-BENZ DEALERS IN SOUTHERN CALIFORNIA. I fully recommend you go there and experience the difference. Way to go Greg, Moe and Ted. I will be passing out your business cards to many of my friends and co-workers.
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