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Businiess name:
Serenza Salon & Spa
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Review by:
citysearch c.
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Review content:
Ok, I'm a metrosexual guy who cares about how my hair looks. I'm happy to spend $60 bucks on a great cut and recently moved out of Seattle to Burien. I found out about Marketplace Salon through CitySearch and thought what great reviews...perfect!
Upon arriving they have no mens magazines (e.g. GQ) so I am forced to read an Aveda booklet for men that is out. While waiting for my appointment a sales rep asks me have I tried the mens Aveda line before? No, I have not I say hoping to just get my cut. "Oh, my goodness they are the best ever, " the saleswoman insists. Thankfully my stylist arrives before I can be invited over to the products section. The saleswoman tells my stylist that I have not used Aveda and make sure I try it. Great.
I am taking in the back to a run down looking salon. Mismatched tiles in the floor, old/worn furniture and hair posters from the 80's. During my shampoo I am told of the Aveda products that are being added to my hair and told I can purchase them on my way out.
When she chops off half an inch of hair and within 15 mins tell me I'm "all set." I disagree. I stated I need more to come off. "Oh no," she worries that would ruin my style maybe I should just work with it and then come back for another cut. No..keep cutting thanks.
After the final style (which was decent) I was told of the wonderful Aveda products she was again using into my hair. "Your hair loves this product" she announces proudly. Again I am offered to purchase it on the way out. I decline but am given a sample to work with. Sure...whatever...get me out of here.
Upon checkout the cut went from $40 to $45...no explanation, just that they must have misquoted me over the phone. I pay it and get it out. Avoid the hassle...go somewhere else.
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