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Businiess name:
Decoy's Grill & Bar
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Review by:
citysearch c.
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Review content:
A few friends and I stopped by Decoy's after an evening of golf. We sat down and all ordered a drink and some food. None of us had and any idea that they had specials for golfers, and we had no intention upon arrival of getting a discount. When we asked about a golfing discount we found out that they offer two-for-ones with a golf receipt, but due to unusual circumstances the golf course had lost power and was not able to provide us with one. Upon request to speak with a manager, the bartender was sent back to us with the argument that other people played at the same course and they all had receipts so she would not be able to help us. We knew that this was not possible, so we asked to speak with the manager again. The first words out of his mouth were, "She is not lying, we need a receipt." He never greeted us and asked us how we were doing, he didn't care. We explained the situation again and he responded with the same argument. We then asked to see a copy of one of the receipts to which the manager replied, "Sure, you can see one." He then proceeded to smile and walk away. After ten minutes of waiting for him to return I finally went to find him. When I asked again to see the receipt he said that they didn't actually have them but he still couldn't give us the discount because if he did then everyone could come in and claim that they had golfed with no proof. I then showed him my golf glove (which was still in my pocket, not to mention all of us were wearing pollo shirts and golfing shorts) and offered to call the golf course to confirm that we were,in fact, part of a Thursday night league and we had indeed played that night. He didn't care what we did if we coudln't provide a hard receipt. To make a long story short we never got our free drinks and left promptly after. The situation was not about the free drink but about the way the situation was handled. I would suggest patronizing a more customer-oriented establishment.
Pros: Decent food
Cons: Terrible customer service
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