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Businiess name:
Esspa Kozmetika Organic Spa
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Review by:
citysearch c.
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Review content:
I purchased an early bird petite pedicure just to start off my day prior to going into work. I thoroughly enjoyed my pedicure and even decided to purhase some skincare products upon recommendation from the spa consultant. The blond lady at the front desk was very aloof and curt when checking me in and out. Upon entering the spa I was told to wait in the waiting room and was not offered a beverage. An older lady (40's)who entered after me was offered tea, coffee, water and the blond lady even served it to her. I am not sure whether it had to do with my age (20's) but this disparity in service was rather obvious. Furthermore, the same blond lady overcharged me for my skincare products at the checkout and I ended up paying $20 more on top of the tip that I left ($30 in total). I had already corrected her once on the discount for the early bird and did not realize being overcharged until afterwards. Although I've already contacted the spa I have not heard back and highly doubt that I will.
Although the services are great I do agree with the other reviews that the front desk staff is TERRIBLY RUDE and unprofessional. I believe that they need further training on customer service/satisfaction as well as the prices for the services and products in order to prevent overcharging customers.
Pros: Good Services
Cons: Rude front desk
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