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Businiess name:
Lulu's Restaurant & Cocktails
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Review by:
citysearch c.
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Review content:
Yesterday at Lu Lu's I observed the staff at Lu Lu's (including the manager and assistant manager) causing a major scene. They directed their antagonism toward a group of individuals who appeared to be dressed professionally and who carried themselves in a manner that one would expect and encourage in an upscale establishment. It is unclear why the Lu Lu's servers felt that it was necessary to behave in an unprofessonal manner towards them, but I quickly deduced that the group somehow did not fit their "profile" of desireable patrons. When a member of the group discussed his concerns with the manager, I even overheard the manager telling him not to try to play the "race card". Although I am not black, I was offended by this and I was equally offended when I observed other tables of persons who did not fit a certain "profile" being passed over for service while certain other tables were given friendly, attentive service. I also find it interesting that Lu Lu's has a restrictive dress code for the patrons, but the servers at Lu Lu's can wear untucked shirts and wear barely there skirts and tops the size of postage stamps. I have been to countless upscale establishments and have never seen such unprofessional dress and unprofessional behavior.
Pros: Caters to patrons who fit their "profile"
Cons: Extremely antagonistic and dismissive toward those who do not fit their "profile"
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