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Businiess name:
Spa Sydell - Perimeter
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Review by:
citysearch c.
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Review content:
When I booked my appointment, they gave me directions over the phone. I get lost easily, so before I left, I confirmed the directions stating EXACTLY what was written.
The directions stated that the location was on Ashford Dunwoody, when in fact it's on Perimeter Center. I'm supposed to turn off of Ashford Dunwoody, however it was not in the directions to do so. Spa Sydell is NOT on Ashford Dunwoody as per directions. I eventually found it, but was 15 minutes late. I didn't want to lose 15 minutes of my appointment that I paid for, so I asked to reschedule and the receptionist refused on the grounds that It was my fault I was late. So I was a bit angry and explained to them that my directions were bad. They said the directions were fine and that I just didn't know how to follow them. If that wasn't rude enough, she continued to dispute that they were located off of Ashford Dunwoody, not directly on it, so I must have misunderstood the directions, therefore it is my fault that I am late and they cannot honor a reschedule. If They were off of Ashford Dunwoody, then they're directions should have told me to turn there, she wouldn't have it.
They were going to charge me if I didn't take my appointment, so I took it anyway. My service was fine. Nothing to rave about. Although I was quite stressed at the time. Even if I was angry, at the price I paid I expected better. The lady was nice and apologized for the rude behavior of the receptionist and expressed her desire to see her fired. Though, I think it was all talk to make me feel better. After my service, she tried to push a product. I refused and she insisted that I really needed it! I refused again.
Reception wasn't really a Spa atmosphere anyway. All the ladies were in conservative black suits with shiny high heel pumps. Not really relaxing. I will Never ever again go to any Spa Sydell; even if you paid me! Too pretentious, not environmentally kind and exceedingly rude.
Pros: Parking, avaiablity
Cons: retched customer service, pretentious ambience
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