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Businiess name:
Jumbo Automotive Inc
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Review by:
citysearch c.
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Review content:
These guys couldn't care less about customer care. $$$$ for a repair and then when the repair failed a week later and it cost $$$ to tow the vehicle from the other side of the state, SURPRISE! They said it was our fault for breaking down so far from home, the parts distributor fault for giving them bad parts but it wasn't their fault at all and we were lucky that they didn't charge us for towing the car from our house to their shop. They said they wouldn't have charged us $$$ for towing 100 miles to their shop using their own tow truck but that's not what they said when we called and told them we were broke down in the middle of nowhere. They knew, they left us hanging, they repaired their repair (under warranty) and then they told us to pound sand for the tow and our ruined vacation. There has to be a better place closer to wherever you are, because it's not these guys.
Pros: none
Cons: staff expertise, customer service, timeliness
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