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Businiess name:
Chestnuts Salon & Day Spa
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Review by:
citysearch c.
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Review content:
Upon hearing rave reviews from friends, I had called Chestnuts to book an appointment for myself and my sister for a massage in order to celebrate her recent engagement; there was only one weekend we are both available to do so.
Well, their only listed phone number was out of service and I wasn't able to get in touch with them despite multiple efforts and even a call to 411. I then had filled out the appointment request form on their website at which point the message said someone would get in touch with me shortly. This was not the case. 2 days later I had received an email acknowledging my request and that once again some one would get in touch with me. No one EVER did.
After trying so hard to get in touch with and wait to hear from Chestnunts (1 whole week,) by the time I moved on to other Salons, everything was booked for the intended weekend and desired services. I am now extremely angry. Thank you Chestnuts for screwing up my engagement gift to my sister. I wouldn't be mad if I hadn't been jerked around so much and was able to find another salon/spa.
In short, I will nevert try to go there again and Chestnuts had missed the opportunity for potential future business with a bridal party who would have loved to have done both spa and hair. My friends are also now embarrssed that they had recommended Chestnuts to me.
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