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Businiess name:
Historic Banning Mills
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Review by:
citysearch c.
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Review content:
Positives:
Nice trails, beautiful area. A number of activities are available for couples or the entire family. The potential to amount to a nice getaway. Good customer service (except for a deplorable service experiences? see below).
Negatives:
My family and I were expecting a nice weekend family getaway, but due to a quite negative interaction with the lodge owners, the trip unfortunately ended in a net negative experience. We voiced a couple of legitimate complaints (calmly and professionally) related to minor lodging/services issues to them, and were immediately met by an argumentative and condescending attitude for no reason at all, where they went well outside the bounds of tolerable customer service to attempt to disprove/dismiss our complaints (e.g. by accusatorily stating no one else had complained, prior residents of our particular room had no issues, etc.).
Customer satisfaction is evidently not on the priority list given the apparent inclination to argue with guests; we had a good time and intended to book later reservations, but will definitely not be recommending this place nor returning after this experience.
Pros: location, activities, trails
Cons: service!
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